The Tribune Democrat, Johnstown, PA

Features

November 14, 2010

Drive-throughs all about convenience | TOM LAVIS

As Crutch Crupnik and I were returning from the auction that I wrote about this past Sunday, we decided to stop for something to eat.

But we were in a hurry to catch a football game on TV, so we opted to order food from a drive-through.

“What are you hungry for?” Crutch asked.

“Let’s get a ...,” I said, hesitating.

Our return trip took us through a neighborhood where fast-food restaurants are plentiful and we had a choice of anything from hamburgers or roast beef sandwiches to fish or Mexican food.

I couldn’t make up my mind, so I let Crutch choose, since he was driving.

“I want a super-sized burger, onion rings and a chocolate milkshake,” Crutch said.

“Needless to say, we aren’t going through the drive-through at the health-food store,” I said.

That got me thinking. Our society has become obsessed with drive-up windows.

After a little research, I discovered that there is controversy over when the first drive-through restaurant opened.

One source claimed it was created in 1947 by Sheldon “Red” Chaney, operator of Red’s Giant Hamburg in Springfield, Mo., adjacent to the legendary Route 66.

Another authority stated it happened in 1948 when an In-N-Out Burger joint in California built the first drive-through.

Since that time, the drive-through model has undergone epic changes.

I started making a list in my head since I didn’t have a pen or paper. I came up with a number of items that I have purchased through a window.

Doughnuts were always a favorite. While actually walking into a shop gives a person a good idea of what variety of doughnuts are available, my choice usually is between glazed or jelly-filled, so ordering through a window is no challenge.

Another place where we have lost a lot of personal touch is drive-through banking.

I’m a little skeptical about doing business with someone behind a window while I speak into a microphone. I have been in the bank as a teller handles a drive-through customer and I’m fearful my business will be voiced over an intercom.

I don’t want everyone to know that I have $87 in my savings account.

My bank actually had a branch that was a drive-through only.

The “bank” was located in the middle of a shopping plaza parking lot. A teller was     on duty for part of the day, however, the bulk of the transactions were handled by an ATM.

The only drawback with this service occurred when I had forgotten my personal identification number (PIN) and the machine swallowed my card after three failed attempts to log in.

I felt like a PINhead when I had to call the main office to arrange for the return of my card and change the number to one I might be able to remember.

I’ve had better luck at the drive-through pharmacy.

But let me give you some advice on this purchase.

Don’t ask the window person to go into the store to add toiletries, cosmetics or snacks to your order.

You will need pain medicine if you do.

Drive-through is all about convenience.

What about driving through a beer distributor? With an automatic trunk release, a person doesn’t have to leave the vehicle to get some suds.

Drive-throughs also can be a little bizarre.

Like the Florida funeral home that offered “an optional drive-through viewing window.”

The drive-through service with cameras and a sound system was used to let on-the-go visitors pay their respects, sign the funeral register and view the remains of the loved one without ever leaving the car.

When hearing of the option, Crutch, who seldom is seen without his soiled work clothes, said, “That’s a great idea. Too bad you can’t get fries with that viewing.”

Bizarre.

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