NEW YORK —
A scathing report accusing Penn State coach Joe Paterno and other top university officials of hiding what they knew about Jerry Sandusky’s sexual abuse of children is another crippling blow to a school and football program already reeling from one of the worst scandals in sports history.
Former FBI Director Louis Freeh’s report on the Sandusky scandal charges that Paterno and other Penn State officials buried the allegations and allowed Sandusky to prey on boys for years.
Despite the report’s revelations, public relations professionals and industry observers say its release was a necessary step as the university tries to regain public trust.
In the wake of Freeh’s report, Penn State’s trustees said they accept full responsibility for their failures in oversight.
“Our hearts remain heavy and we are deeply ashamed,” Trustee Ken Frazier said in a statement.
What further steps can Penn State take to repair its tarnished image?
Here are some ideas from crisis management experts, image consultants and other observers:
• Let the healing begin: “As painful as this was –and it was a body blow of mass proportions – it was probably the best thing they could do,” said Peter Shankman, a vice president at the public relations firm Vocus Inc. “By issuing the report they’re doing what they haven’t in 15 years. People can’t start to heal until they start doing the right thing.”
• Apologize and take responsibility: “Penn State needs to take responsibility, apologize, be honest and show compassion,” said Elizabeth Lampert, who runs her own PR firm in Alamo, Calif. “With those herculean tasks accomplished, they can begin to rebuild, but this scandal will never be ‘behind’ them.”
Stan Steinreich, CEO of Steinreich Communications Group in Fort Lee, N.J., said that in situations like this, it’s important to tell the truth, which is what Penn State officials should have done instead of initially attempting a cover-up.
“This will be studied for a long time by those in the industry as one of the worst PR catastrophes of all time, in terms of spiraling out of control,” Steinreich said. “I think that there is always a time where a corporation or an individual has to stand up and take the fire. Continuing to circle the wagons like Penn State (did) doesn’t help.”
• Take charge: Mark Conrad, a law and ethics professor at Fordham University in New York, said university officials need to formulate a plan that sets forth sweeping changes, including stronger controls over the university’s athletic programs, especially football.
And in order to restore trust, a better system needs to be created for reporting violations, Conrad believes.
“The trustees have to be more involved and more aware,” said Conrad, who specializes in sports law. “The report pointed out that they weren’t always. And they’re ultimately the people in charge of the university.”
Don Tanner, a partner with Farmington Hills, Mich.-based Tanner Friedman Strategic Communications, criticized the university for being slow to respond since the scandal first surfaced last year.
“They have to reassure their students, their alumni, the world, that this will never happen again,” Tanner said. “If more people need to be fired they need to do that. They need to show they’re serious about what has taken place.”
Gene Grabowski, executive vice president of Levick Strategic Communications, a Washington, D.C.-based crisis communications firm that has advised universities and Fortune 100 companies, said Penn State’s plan must show a commitment to change, even if that inflicts pain on Penn Staters who feel they’ve done nothing wrong.
“It’s not about punishing the guilty at this point,” Grabowski said. “It’s about demonstrating a commitment to a new way of doing business that the university now has to do. And some sacrifice must be made, and sometimes the innocent suffer. There must be a sacrificial lamb here.”
He suggests the “lamb” could be Penn State’s storied football program.
“That may be unfair, but it may be necessary,” he said.
But Conrad said he doubts Penn State would take such a drastic measure as to cancel the football season, given the affect it would have on the team’s players and the overall importance the university places on football.
• Sever ties with the Paternos: Some experts believe Penn State should take down its famous bronzed statue of Paterno and sever ties with his family.
Conrad insists that any association with the memory of the former coach or his family is bad for the university right now. He notes, however, that could change down the road.
“For the time being, it’s too much of a reminder,” Conrad said. “People look at it and see this picture of a man that
didn’t take the actions that he should have. For now, it needs to come down.”
The Paterno family is well known in the community for philanthropic efforts, including the millions of dollars they’ve donated to the university to help build a library and fund endowments and scholarships.
But recently, the famed coach’s name has been stripped from other honors. Nike founder Phil Knight, who won thunderous applause with his passionate defense of the coach at his January memorial service, decided Thursday to remove Paterno’s name from a child development center on Nike’s campus in Oregon.
The Big Ten removed Paterno’s name from the football championship trophy it had named after him.
State News
PR experts talk about how best to respond to scandal
- State News
-
-
Pa. police hope to catch 'green thumb’ bandit
Pennsylvania State Police are hoping to catch a bandit with a green thumb red-handed.
-
Police: Muslim threatened mom over 'poison' pork
A western Pennsylvania man has been jailed on charges he threatened his mother with a 10-inch kitchen knife because he believed she was trying to “poison” him with pork in violation of his Muslim beliefs.
-
5 things to know for today in Pennsylvania news
Your look at late-breaking news, upcoming events and stories that will be talked about in Pennsylvania on Wednesday.
-
11th-hour pension reform push begins
The head of the union representing Pennsylvania public school teachers and Gov. Tom Corbett’s budget secretary are two of the speakers expected to testify today before a House panel examining pension reform.
-
PennDOT is withholding funding plan from public
The state Department of Transportation has built a website that compares competing plans to spend billions of dollars on highways and bridges in new transportation money under proposals being considered by the Legislature, but agency officials have refused to release similar information to the public, which will pay for the chosen projects.
-
Auditor: Payments take heavy toll on turnpike
The cash toll for a cross-state trip on the Pennsylvania Turnpike is expected to reach about $50 by 2021, state Auditor General Eugene DePasquale said Tuesday as he urged lawmakers to halt the spiraling debt resulting from the massive contributions the turnpike is required to make toward the state’s other transportation needs.
-
Fugitive returning – eventually – to Somerset jail
A warden says a man who was arrested in New Jersey after escaping from the Somerset County Jail in 2005 will be returned to the lockup – eventually.
-
5 things to know for today in Pennsylvania news
Your look at late-breaking news, upcoming events and stories that will be talked about in Pennsylvania on Tuesday.
-
State Senate GOP seeking consensus on liquor bill
Republican state senators remained unsure Monday whether they will vote for legislation that one of their members is writing to liberalize the sale of wine, beer and hard liquor in Pennsylvania, a key priority of Gov. Tom Corbett.
-
Pa. shopper is killed while chasing bank robber
Police are searching for a Pennsylvania bank robber who fatally shot a supermarket customer who tried to stop the man near his getaway car.
- More State News Headlines
-
Pa. police hope to catch 'green thumb’ bandit



